TEAM CHARTER SAMPLES

•	Be willing to stand behind the purpose, rules and goals of the team once decided.
•	Speak supportively and with good purpose.
•	Acknowledge whatever is being said as true for the speaker at that moment.
•	Complete your agreements (responsibility).
•	Make only agreements that you are willing and intend to keep.
•	Communicate any potential broken agreement at the first appropriate time.
•	Clear up any broken agreement at the first opportunity.
•	If a problem arises, first look to the system for corrections and then communicate your solution to the person who can do something about it.
•	Do not go behind people's backs with problems.
•	Be effective and efficient. (Do more with less!)
•	Have the willingness to win and allow others to win.
•	Focus on what works.
•	When in doubt check feelings and intuition.
•	Agree to work toward an agreement.
•	Support early, often and unconditionally
•	Actively celebrate and acknowledge all wins.
•	Always be willing to "do whatever it takes" to win!
•	Act first and debrief later.
•	Do not let personal issues stand in the way of your task..
•	Clarify your own communications and verify the response.
•	Be willing to do whatever it takes to support any and all team members.
•	Have a willingness to stay together.
•	Do not desire or seek sympathy or acknowledgment.
•	Keep time agreements!

WHAT	WHO	
Apply customer test to all decisions	•	Use our people to stand in our customers’ shoes
•	One person wears customer hat in SMT meetings	
Apply people test to all decisions	•	Invite employees to SMT meeting
•	Brief our teams following SMT meetings
•	Ask for feedback from teams on SMT	
Encourage & respect each other	•	Meet deadlines, if not give warning
•	Come prepared to meetings
•	Respond to emails	
Encourage best business practice	•	Return weekly absence reports on time
•	Circulate where we all are in What’s Happening
•	Act as we expect other people to act
•	Understand and follow XYZ Foundation Training values.	
Act as leaders of the whole of XYZ	•	We give guidance & feedback to all XYZ members
•	We ensure that we ask how decisions will impact other depts in XYZ.	
Demonstrate the values by what
we say & do	•	We understand each others roles & responsibilities
•	Complete value forms
•	Ask for feedback & demonstrate examples of values
•	Tell people why	
Support each other to achieve a better work/home balance	•	Take time for lunch
•	Ask other Managers why they are staying back	
Lead by example - ensure all decisions are compliant/quality driven	•	Develop relationship with our compliance team
•	Be more proactive with our compliance team
•	Rationale for decisions should be documented. Think Process! Is
what I’m doing documented-if not why not?