The resume objective should be at the top of the resume, just below your name and contact information.
A customer service resume objective is a section of a resume that describes briefly the expertise, experience, and skills you can bring to a position.
This position guarantees that it will be the first section of your resume that a hiring manager sees. This section is typically limited to two or three sentences. Resume objectives can be beneficial to include one if you are changing occupations or tailoring your resume to the job description. The objective statement provides a natural opportunity to include specific keywords and job titles. However, if the job description does not explicitly state that an objective statement is required, it is unnecessary.
There are various situations where you will need to write this resume objective. Below are the three circumstances where it is necessary:
- When you are making a career change: If you have changed careers, adding transferable skills, education, and experience at the beginning of your resume will highlight how you can contribute to a new position.
- If you are an entry-level candidate: If you have just graduated from university or have little experience, a resume objective will indicate your commitment to secure a job with a particular company.
- When you move to a new location: When you move, you may already have all of the necessary skills and qualifications for the job. Demonstrating why you’re looking for a new job will encourage a potential employer to read your resume further.
A customer service resume objective is different from those used by other candidates in many ways.
This is primarily because customer service is not a technical skill.
It is, instead, a soft skill. To succeed in a customer service role, you must rely on various skills related to your personality and It allows you to demonstrate that you have what it takes to succeed, even though your employment history lacks or does not seem to be related to the position.
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Writing a Customer Service Resume Objective
Customer service positions can be competitive, with thousands of applicants applying for the same position. A strong resume objective that demonstrates to an employer how valuable you can be to the company will help you stand out from other applicants applying for the same role.
Below are guidelines on how to craft this resume objective:
Placement
At the beginning of your resume, write your objective right below your name and contact information. This should be the first thing on your resume that a new employer recognizes.
Length
A practical resume objective for customer service should be two to three sentences long. You should be able to communicate information about yourself as a professional in this space. It would be best if you write a couple of fruitful sentences. Ensure that each word is intentional and necessary.
Use keywords
Examine the employment posting which you are applying for many times. Look for keywords that will help you describe your own experience.
EXAMPLE
If the job description mentions technical support, you can include the following statement in your objective: Five years of customer technical support service.
Include supporting certification
Include any related education, certifications, or credentials related to the role you are applying for. Employers will be able to immediately tell if you meet the minimum requirements of the position.
Highlight your strengths
Define the qualities that make you an exceptional candidate, using keywords from the job posting when necessary. Take your goals a step further by explaining how they align with the business’s needs, using the work posting as a guide. This step separates a strong resume objective from a weak one.
EXAMPLE
You could state that you have good communication skills that will help in customer service.
Success statistics
Include measurable indicators of your success. Mention if you increased customer satisfaction or decreased customer wait time, for example, Make use of exact percentages or dates.
EXAMPLE
Lowered customer call time by 12% in two months.
Be specific and straightforward
Confirm the position you are applying for and define your objectives related to the work and company you are applying to.
Basic Template
We have provided you with a general resume objective template below to give you an idea of what it looks like:
TEMPLATE
I’m a great reader, and this hobby has sharpened my ability to understand new ideas and____________ (mention what reading has taught you e.g. improved the communication skills that will assist you in interacting with customers). I’m confident that, when combined with my_________(mention skills like problem-solving skills), I’ll be able to _ (state how you will use your skills to contribute to the company like solving customer problems) and positively contribute to __ (name of the company you are applying to)
Some General Examples
Here are various examples you can use as a guide:
EXAMPLE
Entry-level Customer Service Resume Objective:
“Industrious and enthusiastic sales professionals seeking to transition into the customer service industry and utilize strong communication skills in a fast-paced position that directly improves the customer experience at Coca-Cola.”
Middle Management Customer Service Resume Objective:
“Customer service expert with over four years of practical experience and a verified ability to lead team members through difficult projects, strengthen customer relationships, and improve both customer and employee retention.” Seeking a formal managerial position where I can use my leadership skills.”
Executive Customer Service Resume Objective:
“Ten-year customer service management specialist seeking to bring a credible track record of successful customer relationship growth and employee development to improve customer experience, increase loyalty, and improve performance.”
Optimistic Customer Service Resume Objective:
“Customer service expert with a positive attitude looking for a position with Hastings Sailing Services. Desires a position that uses nine years of business experience and strength in building long-term relationships with customers to good use. In 15 months, I created and introduced a customer service survey at a telecom call center, which increased satisfaction by 15%.”
Reliable Customer Service Resume Objective:
“Reliable customer service representative with over two years of experience working with a growing company with an expansive online presence. Have conflict resolution training, qualified in first aid, and able to type at least 75 words per minute. With each customer interaction, I hope to continue delivering outstanding service.”
General Customer Service Resume Objective:
“Customer service representative with Microsoft Excel Specialist certification in the technical support industry who recently relocated to Portland. Excellent communication, teamwork, and problem-solving abilities. Looking for a position with Ella Systems Limited where I can put my experience and licensure to good use in assisting clients.”
Or,
“Enthusiastic customer service representative looking for a position that fully utilizes expertise in building customer relationships. Experience in advanced customer service involved effectively implementing innovative customer programs that boosted the client base by 17%. A high level of computer knowledge and demonstrated multitasking competency allows optimal performance in a demanding environment.”
Common Blunders and How to Avoid Them
Many people do not get chosen for their position in various companies because of certain mistakes in their resume objectives.
Here are some of the mistakes and how to avoid them:
Indistinct resume objective
This approach reduces relevancy and is considered to be boring. Hiring managers will not read your resume if your objective does not highlight a specific position.
To avoid this mistake, state the specific position you are applying for. Be straightforward and do not use general resume objectives for different kinds of jobs. Analyze the job description and align your objective to it. As a result, it adds meaning to the resume.
Being desperate about a job
Avoid saying you want the job at all costs. An employer may view you as someone who has not been employed for a long time and may question your skills and qualifications.
Instead, it would be best if you stressed your desire to use expertise in ways that will add value to the position. That is a much better strategy.
Key Points to Keep in Mind
Writing a great resume objective will land you any job or position you are seeking.
Below are some tips that will help you to write an effective resume objective:
- Prioritize quality over quantity – Your resume objective should be brief. It is more effective when it is about two to three lines highlighting your experience, customer service skills like communication, problem-solving skills, etc., education, and what your expertise to bring to the company you are applying to.
EXAMPLE
Be specific by mentioning your technical skills like computer literacy.
PRO TIP
When you are placing your resume online or attending a job fair, use a more general objective.
- Font style and size – A professional font in a readable size is recommended. Times New Roman, Arial, or Calibri fonts in sizes 10 to 12 are standard. Consider using a smaller font to make the most out of the available space, as long as it is still easy to read.
Final Words
A resume objective is a short paragraph that is typically included at the top of a resume. The objective statement is used less frequently due to its numerous notable pitfalls. However, in the right place and at the right time, a resume objective can still serve a purpose. If a resume objective is appropriate for your job search, three main tips will help you avoid common blunders:
Keep it brief. It will help if you write a couple of fruitful sentences. Make sure that each word is purposeful and necessary.
Be specific about the job you seek. Specify the position you are seeking and describe your objectives related to the work and industry for which you are applying.
Tell the employers what you can add to the company. Take your objectives a step further by explaining how they align with the company’s needs, using the employment posting as a guide. This step distinguishes a strong resume objective from a weak one.
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